Dear Mr. Gates,
United Defense, L.P., Procurement Quality Assurance, performs an assessment of our supplier's performance at prescribed intervals. The quality rating used to evaluate performance is based on the quality of parts provided during the twelve months immediately preceding the date of the report. The rating is calculated using the total parts received and the number of nonconforming items discovered at Receiving Inspection and during production.
Your performance over the past year is commendable, having achieved a Quality Rating of 100% for all parts provided to United Defense, L. P. The efforts expended by your company to reach this level of performance is greatly appreciated.
It is with your continued support, that we will attain the levels of performance necessary to meet the future expectations of our customers which, is specifically 6 sigma or 3.4 nonconforming items in one million parts.
Achievement of this objective will assure recognition for both companies as leaders in their field of endeavor.
United Defense, LP
Ground Systems Division- York
Manager, Procurement Quality/ Support Engineering